Personal Information

Any personal information you give us, either on this website (for example, via a contact form), via email or direct mail, phone contact or direct contact in person will never be sold, rented or made public without your consent.

We take your privacy seriously.  We’ll only use your information to administer your account or provide the products, services and/or information you’ve asked for. Sometimes, to do that we might need to pass information on to a third party (for example your email into a newsletter sending system).  When we do, we’ll use safe, reliable, GDPR compliant services who won’t pass your personal details anywhere else.  You can see who we use by looking at the ‘third party data processors’ below.

Information we collect

Site visits tracking

We collect visitor behaviour on our website.  This tells us which pages are visited, the sorts of searches that are used to find us what people do on the site when they are there.  It doesn’t tell us anything personal about the people visiting the site, just what they do. 

We use cookies to track that data.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

If you want to know more about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies.  The website above will tell you how. But, do bear in mind some of our website features may not function as a result.  Have a look at our cookie policy here

We use the data to make changes on our website based on what we see visitors are doing. 

Contact by form, email link and telephone

If you email us, either using a website contact form or by sending a direct email, we’ll get that information in an email.  That data isn’t stored on our website.

If you phone us and we need to store your details for any of the legal bases explained we’ll store it safely on company computers that are regularly maintained, safely kept (in alarmed premises where possible).  We might also add your information to our CRM if it is right for processing your reason for contact.

We may keep a record of contacts (such as emails that have been sent and received), but again we won’t use the details for anything other than the relevant legal reasons stated.

Marketing

On occasion, we’ll send marketing and information emails.  We’ll only send these emails if you fall into one of the two following categories:

1. You’re an existing customer or supplier who we do current business with.
2. You’ve asked to get emails via a newsletter signup form / documented social media request. 

If you’ve asked to get our marketing, you may opt out any time. There’ll be an unsubscribe link in each newsletter or you can contact us (see below).

What we do with that information

Where appropriate, we’ll use the information we keep about you to: 

1. To send you information on products or services that you’ve asked for.
2. To send you information on products or services, which we think will interest you.
3. To carry out our obligations arising from any contracts entered into between you and us.
4. To notify you about changes to our services or products.
5. To inform business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

Access to your information and correction

You have a number of rights including the right to request a copy of the information that is held about you. If you’d to know what information is held, please email us and we’ll reply to you by email.  Legally that’s within one working month, but we’ll aim to reply as soon as we can.  We want to make sure that your personal information is accurate and up to date. So once you have any information, you can ask us to correct or remove anything you think is wrong. For a full list of your rights, have a look at the ICO Website.

We’ll normally be happy to help at no charge, however where requests are manifestly unfounded, excessive, or repetitive after an initial, responded to, request, we’ll potentially charge an admin fee to cover the time taken to fulfil the request.  This fee will be charged at our standard hourly rate.

Third Party Processors

We use a number of third parties to process personal data for us. These third parties have been carefully chosen and, to the best of our knowledge, all of them comply with current legislation where applicable for their country. We may need to share your information with them in order to process products or services. This may be within the UK or outside including the United States and countries outside of Europe.

Google analytics
We use Google Analytics to track the user interaction which is a commonplace feature on many websites.  Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides.

To see Google’s privacy and terms click here.

Breaches

We will report any unlawful data breaches of data held by us to the ICO as required (https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/) within 72 hours of becoming aware of a breach taking place if it is apparent that personal data stored in an identifiable manner has been stolen.

Other Information

All traffic (transferral of files) between this website and your web browser is encrypted and delivered over HTTPS.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How Can You Access Your Data?
 You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

When someone visits the site we collect standard visitor details to determine the number of visitors to different sections of the site. We do not make any attempt to find out the identity of visitors or associate the information gathered with any personal information from any source.

COOKIES

Cookie Name	Description
has_js	Used to check whether the user has JavaScript enabled.
SESS [id]	Used for login sessions
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt	Used to throttle request rate.
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

By continuing your navigation of the site you agree that we can place these types of cookies on your device.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit More information.

To opt out of being tracked by Google Analytics across all websites visit More information.